Retail Backroom & Ops Lead (Nights/Weekends)

The TJX Companies, Inc.; West Bend (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Bereavement leave

401(k) Associate contributions

Health care FSA

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at Sierra West Bend. This role alternates with the Coordinator, taking on leadership responsibilities and ensuring all store tasks run smoothly.

Open availability including nights and weekends is required, and the position emphasizes exceptional customer service and adherence to policy. Primary duties include coaching Associates, maintaining coverage, and upholding safety and labor standards while supporting management on daily priorities and

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Able to work flexible schedule, including nights and weekends.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate and follow-up on multiple tasks.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks according to store plan; prioritizes as needed.
• Addresses customer service issues and provides coaching to Associates.
• Maintains accurate Associate coverage for a positive customer experience.
• Ensures opening/closing procedures are executed per guidelines.
• Communicates priorities and progress with management and Associates.

Skills

Retail experience

Leadership potential

Team player

Flexible schedule

Customer service

Communication

Multitasking

Problem solving

Merchandise flow knowledge

Tools

Company software familiarity

Job description

The TJX Companies, Inc. is seeking a Key Carrier at Sierra West Bend. This role alternates with the Coordinator, taking on leadership responsibilities and ensuring all store tasks run smoothly.

Open availability including nights and weekends is required, and the position emphasizes exceptional customer service and adherence to policy. Primary duties include coaching Associates, maintaining coverage, and upholding safety and labor standards while supporting management on daily priorities and