Retail Backroom Lead: Donations & Production

goodwillmiddletn; Bellevue (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill in Bellevue, TN is seeking a Retail Production Team Lead to manage backroom operations, oversee donation intake and processing, and ensure pricing and safety standards are met. You will lead a hands-on team, drive efficiency, and uphold donor service expectations.

The role emphasizes adherence to quality, safety, and organizational policies while supporting store readiness and mission impact.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field preferred.

Responsibilities

• Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.
• Provide hands-on leadership to backroom staff to ensure production goals and processing expectations are met.
• Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.
• Ensure quality control standards and compliance with processing guidelines and CPSC requirements.

Skills

Oral and written communication

Organizational skills

Adaptability to new processes

Team leadership

Donor service

KPIs / production metrics

CPSC compliance knowledge

MS Office (Outlook/Word/Excel)

Training & coaching

Forklift operation

Education

High School Diploma or equivalent

Associate's degree in related field preferred

Tools

Outlook

Word

Excel

Online product research

Job description

Goodwill in Bellevue, TN is seeking a Retail Production Team Lead to manage backroom operations, oversee donation intake and processing, and ensure pricing and safety standards are met. You will lead a hands-on team, drive efficiency, and uphold donor service expectations.

The role emphasizes adherence to quality, safety, and organizational policies while supporting store readiness and mission impact.