Retail Associate Manager — People & Performance Leader

EXPRESS; Somerville (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX is seeking an Associate Manager for the Assembly Row Express store in Somerville, MA. You will support the store manager in operations, staffing, training and sales, driving performance and creating a superior in-store experience for customers.

The role emphasizes coaching, scheduling, merchandising and customer engagement to sustain high team morale and loyalty while upholding company policies and safety standards.

Qualifications

• High School diploma or equivalent required.
• 3-5 years of relevant retail or management experience.
• Proficient with iPad and registers.
• Able to work nights, weekends and non-business hours.
• Physical requirements must be met.
• Prior sales management experience is preferred.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Coach, train, and manage performance of store associates and sales leaders.
• Develop schedules and manage daily store operations.
• Drive productivity and ensure exceptional customer experience.
• Lead merchandising and omni-channel operations.
• Resolve customer complaints to a positive outcome.
• Ensure adherence to company policies and safety.

Skills

Retail experience

Sales results

Supervisory skills

Communication skills

Customer service

Leadership

Education

High School or Equivalent

Job description

PHOENIX is seeking an Associate Manager for the Assembly Row Express store in Somerville, MA. You will support the store manager in operations, staffing, training and sales, driving performance and creating a superior in-store experience for customers.

The role emphasizes coaching, scheduling, merchandising and customer engagement to sustain high team morale and loyalty while upholding company policies and safety standards.