Retail Sales Associate — Fashion, Customer Experience & Discount

Express & Bonobos; Auburn (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Associate for the Auburn, MA Express store. You will provide a great in-store experience, assist with stocking, cleaning and merchandising, and help maintain an inviting sales floor.

This role requires strong customer service, basic tech use (iPad/POS), and flexibility to work nights and weekends. Part-time and full-time opportunities may be available with benefits.

Qualifications

• High School diploma or equivalent.
• 0–2 years retail experience preferred, 6 months minimum.
• Proficient with tablets/ POS devices.
• Availability for nights, weekends, and non-business hours.
• Able to meet physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Cash handling

Technology proficient

Team player

Education

High School diploma

Tools

iPad

POS systems

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Associate for the Auburn, MA Express store. You will provide a great in-store experience, assist with stocking, cleaning and merchandising, and help maintain an inviting sales floor.

This role requires strong customer service, basic tech use (iPad/POS), and flexibility to work nights and weekends. Part-time and full-time opportunities may be available with benefits.