Retail Sales Associate – Modern Fashion Experience

EXPRESS; Somerville (MA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical

401(k) and Roth 401(k) with Company 2

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating the Express brand, seeks a part-time Retail Sales Associate at Assembly Row in Somerville, MA. You will help deliver a great in-store experience, assist with stocking, folding, and checkout, and support the team with daily tasks to keep the store inviting and efficient.

We value customer service, reliability, and strong communication. Previous retail exposure is preferred; flexible availability including nights and weekends is required.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Retail experience

Communication

Teamwork

Education

High School diploma or equivalent

Job description

PHOENIX Retail, LLC, operating the Express brand, seeks a part-time Retail Sales Associate at Assembly Row in Somerville, MA. You will help deliver a great in-store experience, assist with stocking, folding, and checkout, and support the team with daily tasks to keep the store inviting and efficient.

We value customer service, reliability, and strong communication. Previous retail exposure is preferred; flexible availability including nights and weekends is required.