Retail Associate: Fast Checkout & Framing Support

Michaels; Alexandria (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels in Alexandria, VA is hiring for a store role focused on delivering friendly customer service, assisting shoppers, and ensuring a fast checkout experience. The position involves truck unloading, stocking, merchandising, and participation in omnichannel processes like BOPIS and SFS.

Candidates should have retail or customer service experience. The role includes potential overtime and requires physical activity such as standing long hours and lifting heavy boxes.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including returns and go-backs
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; interact respectfully and model company values
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail

Customer service

Job description

Michaels in Alexandria, VA is hiring for a store role focused on delivering friendly customer service, assisting shoppers, and ensuring a fast checkout experience. The position involves truck unloading, stocking, merchandising, and participation in omnichannel processes like BOPIS and SFS.

Candidates should have retail or customer service experience. The role includes potential overtime and requires physical activity such as standing long hours and lifting heavy boxes.