Customer-Centric Retail Associate — BOPS & Service Champion

Macy's; Springfield (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's At Your Service Center Colleague role focuses on delivering a seamless, personalized shopping experience, supporting BOPS, returns, and order pickups, and upholding Macy's service standards.

This role requires multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays; you’ll go beyond cashier duties to keep the shopping space welcoming and efficient.

Qualifications

• Flexible availability including evenings, weekends and holidays.
• Able to read and follow employment policies in English.
• Strong communication to assist customers and coworkers.
• Goal-oriented with ability to meet daily sales targets.
• Comfort with using electronic devices and POS systems.

Responsibilities

• Greet customers with warmth and provide hospitality.
• Assist with BOPS, returns, and order pickups.
• Maintain clean, organized pickup and return areas.
• Support loyalty benefits and upsell when appropriate.
• Engage in teamwork to achieve store goals.

Skills

Flexible availability

Communication skills

Customer service

Sales-oriented

Problem solving

Team player

Job description

Macy's At Your Service Center Colleague role focuses on delivering a seamless, personalized shopping experience, supporting BOPS, returns, and order pickups, and upholding Macy's service standards.

This role requires multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays; you’ll go beyond cashier duties to keep the shopping space welcoming and efficient.