Retail Assistant Store Manager: Lead People and Experience

Bath & Body Works; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

401k with company match

Tuition reimbursement

Employee Assistance Program (EAP)

Paid time off

Parental leave

Scholarship opportunities

Care.com subscription

Associate Stock Purchase program

Job summary

Bath & Body Works in New York, NY seeks an Assistant Store Manager to partner with the Store Manager to develop top associates and deliver exceptional customer experiences. You will drive growth by leading talent, coaching, and executing sales and operations plans.

The role requires a customer-first mindset, strong communication, and the ability to motivate teams through peak periods while upholding brand standards and store appearance. A high school diploma or GED is required.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer experience

Operations management

Retail management

Communication skills

Coaching

De-escalation

Availability for peak days

Education

High school diploma or GED

Job description

Bath & Body Works in New York, NY seeks an Assistant Store Manager to partner with the Store Manager to develop top associates and deliver exceptional customer experiences. You will drive growth by leading talent, coaching, and executing sales and operations plans.

The role requires a customer-first mindset, strong communication, and the ability to motivate teams through peak periods while upholding brand standards and store appearance. A high school diploma or GED is required.