Assistant Store Manager: Lead, Grow & Delight Customers

Bath & Body Works; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision & pharmacy

DailyPay advance pay

401k with company match

EAP mental health support

Paid time off & parental leave

Home/auto/pet insurance

Tuition reimbursement

Performance bonus

40% merchandise discount

Job summary

Bath & Body Works in New York, NY is seeking an Assistant Store Manager to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

You will lead hiring, coaching, and daily operations, ensuring sales targets and quality service.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty to address customer experience, vendor relationship, or maintenance issues.
• Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Retail management

Customer focus

Coaching

Communication

De-escalation

Flexibility

Education

High school diploma or GED

Job description

Bath & Body Works in New York, NY is seeking an Assistant Store Manager to partner with the Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

You will lead hiring, coaching, and daily operations, ensuring sales targets and quality service.