Retail Assistant Manager: Leadership & Guest Experience

J.Crew; Atlanta (GA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

60% employee discount on branded goods

401(k) plan with company matching

Medical and prescription coverage

Paid time off and holidays

Bonus programs

Job summary

J.Crew Group is seeking an Assistant Manager to join our leadership team in-store. You will support profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

The role covers multiple divisions such as Visual Merchandising, Operations, HR, and Service & Selling. You may step into various sales floor roles as needed, with opportunities to recruit and train teammates.

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Have scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.

Skills

Retail management

Customer service

Job description

J.Crew Group is seeking an Assistant Manager to join our leadership team in-store. You will support profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

The role covers multiple divisions such as Visual Merchandising, Operations, HR, and Service & Selling. You may step into various sales floor roles as needed, with opportunities to recruit and train teammates.