Retail Assistant Manager — Lead Customer Experience & Community

F J Crew Building Contractors Ltd; Portland (OR); On-site; USD 29,000 - 37,000; Part time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded products

Discounts on entertainment, travel, +4

401(k) plan with company matching

Medical and prescription coverage

Job summary

J.Crew Group (JCG) is hiring an Assistant Manager to join our leadership team. You will drive profitability by building genuine customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with the leadership group, and support operations to ensure smooth effectiveness and strong performance. The role requires adaptability and a focus on customer excellence.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Brand & customer focus

Team collaboration

Problem solving

Job description

J.Crew Group (JCG) is hiring an Assistant Manager to join our leadership team. You will drive profitability by building genuine customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with the leadership group, and support operations to ensure smooth effectiveness and strong performance. The role requires adaptability and a focus on customer excellence.