Retail Assistant Manager | Lead Team & Customer Experience

F J Crew Building Contractors Ltd; Durham (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

60% product discount

Discounts: entertainment, travel, and

401(k) plan with company matching

Medical and prescription coverage

PTO and holidays

Job summary

J.Crew is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching and developing the sales team to maximize performance.

You will oversee a designated division (merchandising, operations, HR, service & selling) and collaborate with the leadership team to ensure smooth operations, strong customer service, and a positive working environment for all associates.

Qualifications

• 1–2 years retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift/carry up to 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer focus

Fashion trends

Teamwork

Problem-solving

Scheduling flexibility

Physical stamina

Job description

J.Crew is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching and developing the sales team to maximize performance.

You will oversee a designated division (merchandising, operations, HR, service & selling) and collaborate with the leadership team to ensure smooth operations, strong customer service, and a positive working environment for all associates.