Retail Assistant Manager: Lead Team & Build Brand Loyalty

J.Crew; Arlington (VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Discounts on branded products

Entertainment discounts

Travel discounts

Fitness discounts

Mobile technology discounts

401(k) with company matching

Medical & prescription coverage

Job summary

J.Crew is seeking an Assistant Manager to join our leadership team in a store setting. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

Collaborating with the Store Director and Associate Store Manager, you will adapt strategies for business success and ensure smooth operational support as needed. Scheduling includes nights, weekends, and holidays to meet store needs.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management experience

Brand advocacy

Customer service

Job description

J.Crew is seeking an Assistant Manager to join our leadership team in a store setting. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

Collaborating with the Store Director and Associate Store Manager, you will adapt strategies for business success and ensure smooth operational support as needed. Scheduling includes nights, weekends, and holidays to meet store needs.