Retail Assistant Manager: Lead, Coach & Brand Champion

J.Crew Group; Lawrence Park Township (Erie County); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Discounts on branded products

401(k) plan with company matching

Medical and prescription coverage

Paid time off and holidays

Career development opportunities

Job summary

J.Crew Group is seeking an Assistant Manager to join our store leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching sales associates and supporting store operations.

You’ll own a division, from Visual Merchandising to Service & Selling, recruit and mentor talent, and lead initiatives that elevate customer service. The role requires flexibility, teamwork, and a readiness to step into various floor roles as

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support Store Director & ASM to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your division: Visual Merchandising, Operations, HR, Service & Selling.
• Manage store operations, systems, and technology with accountability.
• Assist Store Director & ASM with recruiting, training and development efforts, if needed.
• Partner with Store Director and ASM to curate a collaborative working environment for all associates.
• Ensure the team is on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to boost product knowledge for associates and elevate authentic customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer focus

Team leadership

Job description

J.Crew Group is seeking an Assistant Manager to join our store leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching sales associates and supporting store operations.

You’ll own a division, from Visual Merchandising to Service & Selling, recruit and mentor talent, and lead initiatives that elevate customer service. The role requires flexibility, teamwork, and a readiness to step into various floor roles as