Retail Assistant Manager – Leadership & Customer Experience

J.Crew Group; Wrentham (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

60% employee discount on J.Crew brands

Medical, dental, vision insurance

401(k) with company match

PTO and paid holidays

Job summary

J.Crew Group in Wrentham, MA is seeking an Assistant Manager to join the leadership team. You will help drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You'll support Store Director and Associate Store Manager, own divisions, and ensure smooth operations. This role requires flexibility for nights, weekends, and holidays, with opportunities for growth within the brand.

Qualifications

• 1–2 years of retail management experience or similar scope.
• Strong customer service mindset and brand fidelity.
• Ability to engage teams and drive performance.

Responsibilities

• Support leadership to drive profitability through brand and customer connections.
• Own designated division: Visual Merchandising, Operations, HR, Service & Selling.
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting and training as needed.
• Lead fit sessions to boost product knowledge.
• Engage the community and build loyalty through events.

Skills

Retail management

Team leadership

Customer service

Flexibility

Problem solving

Job description

J.Crew Group in Wrentham, MA is seeking an Assistant Manager to join the leadership team. You will help drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You'll support Store Director and Associate Store Manager, own divisions, and ensure smooth operations. This role requires flexibility for nights, weekends, and holidays, with opportunities for growth within the brand.