Retail Assistant Manager — Lead Sales & Service

J.Crew Group; Lee (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

401(k) plan with matching

Medical insurance

Paid time off

Job summary

J.Crew Group in Lee, MA is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine connections with customers, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You’ll collaborate with the leadership group to adapt strategies, oversee store operations, and ensure smooth support across Visual Merchandising, HR, and service. Flexibility for nights and weekends is required.

Qualifications

• 1-2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas with strong problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Ability to bend, reach, stretch, and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results and profitability.
• Own designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist recruiting, training and development efforts when needed.
• Partner to create a collaborative working environment for all associates.
• Ensure the team consistently exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to elevate customer connections.
• Develop innovative ways to engage the community and build loyalty.

Skills

Retail management

Leadership

Customer focus

Job description

J.Crew Group in Lee, MA is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine connections with customers, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You’ll collaborate with the leadership group to adapt strategies, oversee store operations, and ensure smooth support across Visual Merchandising, HR, and service. Flexibility for nights and weekends is required.