Retail Assistant Manager: Lead Teams & Customer Experience

J.Crew Factory; Spartanburg (SC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

PTO and paid holidays

401(k) with company matching

Medical insurance

Dental and vision insurance

Life insurance

Entertainment and travel discounts

Mobile technology discounts

Job summary

J.Crew Factory in Spartanburg, SC is seeking an Assistant Manager to join the store leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You’ll collaborate with the leadership team to adapt strategies for business success, ensuring smooth operations and exceptional service across levels and shifts.

Qualifications

• 1–2 years of retail management experience with similar scope.
• Passion for brand, customers and teams.
• Stay current with fashion trends and industry developments.
• Teamwork, flexibility and courtesy in task execution.
• Strong problem-solving skills and willingness to adapt.

Responsibilities

• Support Store Director & Associate Store Manager to impact profitability.
• Own division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist recruiting, training and development efforts as needed.
• Foster collaboration and a positive working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to boost customer connections.
• Drive community engagement and loyalty through events.
• Step into roles on the sales floor when needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Product knowledge

Job description

J.Crew Factory in Spartanburg, SC is seeking an Assistant Manager to join the store leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You’ll collaborate with the leadership team to adapt strategies for business success, ensuring smooth operations and exceptional service across levels and shifts.