Retail Assistant Manager: Lead Teams & Customer Experience

jcrew; Norcross (GA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% employee discount

401(k) plan

Medical and prescription coverage

Paid time off

Life insurance

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong store operations, while coaching sales associates to perform at their best.

You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed. You will lead your designated area, recruit and train staff, and partner with Store Director to

Qualifications

• 1-2 years retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Job description

J.Crew Group (JCG) is seeking an Assistant Manager to join our leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong store operations, while coaching sales associates to perform at their best.

You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed. You will lead your designated area, recruit and train staff, and partner with Store Director to