Retail Assistant Manager - Lead Team & Customer Experience

FashionUnited; Northbrook (IL); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Discounts on branded product

401(k) plan with company matching

Medical and Prescription coverage

PTO with holidays

Entertainment, travel, fitness, and IT

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager to join the leadership team. You will help drive profitability by building genuine customer connections, strengthening brand loyalty, and community engagement.

You’ll coach the sales team and collaborate with leadership to adapt strategies and ensure smooth operations. You will own divisions such as Visual Merchandising, Operations, HR, and Service & Selling, while ensuring accountability and exceptional service.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist the Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with the Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Group (JCG) is seeking an Assistant Manager to join the leadership team. You will help drive profitability by building genuine customer connections, strengthening brand loyalty, and community engagement.

You’ll coach the sales team and collaborate with leadership to adapt strategies and ensure smooth operations. You will own divisions such as Visual Merchandising, Operations, HR, and Service & Selling, while ensuring accountability and exceptional service.