Retail Assistant Manager — Lead Teams & Customer Experience

J.Crew Group; Nashville (TN); Hybrid; USD 27,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) matching

Health insurance

Paid time off

Dental insurance

Vision insurance

Life insurance

Bonus programs

Job summary

J.Crew Group in Nashville is seeking an Assistant Manager to help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll coach the sales team, provide feedback, and work with the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

This role requires 1–2 years of retail management experience, scheduling flexibility including nights, weekends and holidays, and a passion for current

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results.
• Own designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training and development as needed.
• Partner with management to create a collaborative working environment for associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead product knowledge sessions to boost customer connection.

Skills

Retail management

Team leadership

Customer service

Job description

J.Crew Group in Nashville is seeking an Assistant Manager to help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll coach the sales team, provide feedback, and work with the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

This role requires 1–2 years of retail management experience, scheduling flexibility including nights, weekends and holidays, and a passion for current