Retail Assistant Manager: Lead Teams, Boost Sales & Brand

J.Crew; Buffalo (NY); On-site; USD 55,875,456 - 69,827,788; Full time

Benefits offered by this job

60% product discount

Medical insurance

Dental, vision & life insurance

401(k) with company match

Paid time off (PTO)

Discounts on entertainment, travel, &–

Job summary

J.Crew is seeking an Assistant Manager in Buffalo, NY to lead a sales team and drive profitability through genuine customer connections, brand loyalty, and community engagement. You’ll coach the floor, collaborate with leadership, and ensure smooth operations.

You’ll manage a designated division such as Visual Merchandising or Service, support recruiting and training, and help exceed goals while delivering best-in-class service.

Qualifications

• 1–2 years of retail management experience.
• Strong customer service and communication skills.
• Proven ability to coach and develop sales teams.
• Ability to lead initiatives across departments.

Responsibilities

• Support Store Director to drive profitability and brand performance.
• Own a designated division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Collaborate with leadership to create a collaborative working environment.
• Lead product knowledge sessions to boost associate expertise.
• Develop community engagement strategies and loyalty initiatives.
• Ability to step into various roles on the sales floor when needed.

Skills

Leadership

Customer service

Teamwork

Coaching

Scheduling

Problem-solving

Job description

J.Crew is seeking an Assistant Manager in Buffalo, NY to lead a sales team and drive profitability through genuine customer connections, brand loyalty, and community engagement. You’ll coach the floor, collaborate with leadership, and ensure smooth operations.

You’ll manage a designated division such as Visual Merchandising or Service, support recruiting and training, and help exceed goals while delivering best-in-class service.