Retail Assistant Manager - Lead Team, Service & Merch

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 50,861,000 - 63,899,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product (J.Cr​

Entertainment, travel, fitness, and MB

401(k) plan with company matching

Medical and prescription coverage

PTO and paid holidays

Life insurance

Job summary

J.Crew Group in the United States is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will collaborate with senior leaders to adapt strategies, support store operations, and ensure smooth execution of business objectives, including staffing and development.

Qualifications

• 1–2 years of retail management experience.
• Passion for brand, customers, and teams.
• Ability to stay current with fashion trends.
• Teamwork, flexibility, and courtesy in execution of tasks.
• Problem-solving and adaptability in uncertainty.
• Scheduling flexibility including nights, weekends and holidays.
• Ability to lift up to 40 pounds.

Responsibilities

• Support Store Director and Associate Store Manager to drive profitability and brand connection.
• Own divisions like Visual Merchandising, Operations, HR, Service, and Selling.
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Foster a collaborative environment across the team.
• Ensure the team consistently meets goals and delivers best-in-class service.
• Lead product knowledge sessions to elevate customer connections.
• Develop community engagement and loyalty through events.
• Step into various roles on the sales floor as needed.

Skills

Leadership

Customer service

Team management

Sales coaching

Schedule flexibility

Job description

J.Crew Group in the United States is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will collaborate with senior leaders to adapt strategies, support store operations, and ensure smooth execution of business objectives, including staffing and development.