Retail Assistant Manager: Lead Team & Service Excellence

R301US Hibbett Retail, Inc.; Florida; On-site; USD 20,000 - 28,000; Full time

Job summary

Hibbett I City Gear is hiring an Assistant Manager to support the Store Manager in daily operations and admin duties. The role requires knowledge of multiple product areas and a strong customer service orientation, with supervision duties in the Manager's absence.

The candidate should be experienced in retail, particularly footwear and athletic apparel, and capable of driving store profitability through effective team leadership and operations oversight.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with multitasking ability.
• Team-player who is passionate about customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain inventory movement and customer trend reporting to Store Manager.
• Ensure extraordinary customer service and promote services and merchandise.
• Uphold company policies and internal controls.

Skills

Customer service

Interpersonal skills

Communication

Fast-paced work

Leadership

Initiative

Attention to detail

Teamwork

Job description

Hibbett I City Gear is hiring an Assistant Manager to support the Store Manager in daily operations and admin duties. The role requires knowledge of multiple product areas and a strong customer service orientation, with supervision duties in the Manager's absence.

The candidate should be experienced in retail, particularly footwear and athletic apparel, and capable of driving store profitability through effective team leadership and operations oversight.