Retail Assistant Manager: Lead Store Operations & Service

R301US Hibbett Retail, Inc.; Baytown (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Hibbett I City Gear Baytown is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, merchandising, and administrative duties. You will help with selling, restocking, scheduling, and inventory awareness to meet store goals.

You will assume store responsibilities in the Manager's absence, assist with recruiting and training, and guide staff across departments. The role requires retail experience, especially in footwear or athletic apparel, plus strong

Qualifications

• 1-3 years of customer service experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with attention to detail.

Responsibilities

• Assist the Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Communication skills

Job description

Hibbett I City Gear Baytown is seeking an Assistant Manager to support the Store Manager in daily operations, customer service, merchandising, and administrative duties. You will help with selling, restocking, scheduling, and inventory awareness to meet store goals.

You will assume store responsibilities in the Manager's absence, assist with recruiting and training, and guide staff across departments. The role requires retail experience, especially in footwear or athletic apparel, plus strong