Retail Assistant Manager — Lead Team & Customer Experience

J.Crew; Tulsa (OK); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay and bonus

60% discount on branded products

Discounts on entertainment, travel, 60

401(k) plan with company matching

Medical, dental, prescription, vision,

Job summary

J.Crew in Tulsa, OK is seeking an Assistant Manager to lead a dynamic sales team and drive profitability through genuine customer connections and brand loyalty.

You will coach the sales team, manage operations, and collaborate with leadership to implement strategies for best-in-class service. This role requires 1–2 years of retail management, flexibility for nights/weekends/holidays, and the physical ability to lift up to 40 pounds.

Qualifications

• 1–2 years of retail management experience with similar scope.
• Passion for our brand, customers, and teams.
• Awareness of current fashion trends and industry developments.
• Teamwork, flexibility, and courteous collaboration.
• Strong problem-solving and adaptability.
• Scheduling flexibility including nights, weekends, and holidays.
• Physical ability to lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Fashion trend awareness

Flexibility

Physical stamina

Job description

J.Crew in Tulsa, OK is seeking an Assistant Manager to lead a dynamic sales team and drive profitability through genuine customer connections and brand loyalty.

You will coach the sales team, manage operations, and collaborate with leadership to implement strategies for best-in-class service. This role requires 1–2 years of retail management, flexibility for nights/weekends/holidays, and the physical ability to lift up to 40 pounds.