Retail Assistant Manager — Lead, Elevate Sales & Service

J.Crew Group; North Wales (Montgomery County); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Discount on branded products

401(k) plan with company matching

Medical insurance

Dental insurance

Vision insurance

PTO including holidays

Life insurance

Entertainment discounts

Travel discounts

Job summary

J.Crew Group is seeking an Assistant Manager to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, help set strategies, and ensure smooth operational support across the store.

You’ll oversee multiple responsibilities from Visual Merchandising to HR, work closely with store leadership, and foster a collaborative environment while delivering best-in-class service to customers.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

J.Crew Group is seeking an Assistant Manager to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, help set strategies, and ensure smooth operational support across the store.

You’ll oversee multiple responsibilities from Visual Merchandising to HR, work closely with store leadership, and foster a collaborative environment while delivering best-in-class service to customers.