Retail Assistant Manager - Lead Team & Elevate Service

F J Crew Building Contractors Ltd; Rockville (MD); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

Paid time off

401(k) plan with company matching

Medical, dental, vision, and life保险

Entertainment, travel, and technology4

Job summary

J.Crew Group (JCG) seeks an Assistant Manager to join the leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement while coaching the sales team for peak performance.

You will collaborate with the rest of the leadership team to adapt strategies for business success, provide immediate feedback, lead training and development, and ensure smooth operational support as needed.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Leadership

Coaching

Recruiting

Customer service

Job description

J.Crew Group (JCG) seeks an Assistant Manager to join the leadership team. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement while coaching the sales team for peak performance.

You will collaborate with the rest of the leadership team to adapt strategies for business success, provide immediate feedback, lead training and development, and ensure smooth operational support as needed.