Retail Assistant Manager: Lead Store & Customer Growth

J.Crew; Orland Park (IL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay plus bonus programs

60% discount on brand products

Discounts on entertainment, travel,  f

401(k) plan with company matching

Medical and prescription coverage

Job summary

J.Crew is seeking an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement.

You will coach sales staff, support recruiting and training, and collaborate with the leadership team to adapt strategies for business success and smooth operations. You’ll oversee a designated scope (merchandising, operations, HR, service & selling) and ensure the team delivers outstanding service while meeting

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Scheduling flexibility, including nights, weekends and holidays.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Teamwork

Job description

J.Crew is seeking an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement.

You will coach sales staff, support recruiting and training, and collaborate with the leadership team to adapt strategies for business success and smooth operations. You’ll oversee a designated scope (merchandising, operations, HR, service & selling) and ensure the team delivers outstanding service while meeting