Assistant Manager: Lead Store Ops & Customer Experience

Rack Room Shoes; Pell City (AL); On-site; USD 17,000 - 23,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to assist the Store Manager in day-to-day operations, ensure compliance with company policies, and provide leadership, guidance and training to staff. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations and strive to meet sales, service and operational objectives.

The role focuses on safety, creating an excellent customer shopping experience, managing POS transactions, inventory

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• The Assistant Manager assists the Store Manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures.
• Provides leadership, guidance and training to the store staff via direction from the Store Manager.
• In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations.
• Consistently strives to meet and exceed all established sales, service and operational objectives.
• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Background check

Verbal and written communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical basics

Policies and procedures knowledge

Store presentation standards

Job description

Rack Room Shoes is seeking an Assistant Manager to assist the Store Manager in day-to-day operations, ensure compliance with company policies, and provide leadership, guidance and training to staff. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations and strive to meet sales, service and operational objectives.

The role focuses on safety, creating an excellent customer shopping experience, managing POS transactions, inventory