Retail Assistant Manager: Lead Store Ops & Service

Rack Room Shoes; Kokomo (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Kokomo, IN is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales, and ensure compliance with company policies. You will lead, train, and guide staff, step in for the Store Manager as needed, and strive to exceed service and sales goals.

The role emphasizes customer experience, visual merchandising, inventory control, payroll and loss prevention, with a focus on teamwork and operational excellence across all store functions.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal and visual merchandising abilities.
• Working knowledge of footwear and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service levels.
• Handle POS transactions per policy, including sales, discounts and refunds.
• Inventory control: shipping/receiving, price changes, markdowns, damaged merchandise.
• Merchandising and visual presentation, store standards and signage.
• Payroll control: scheduling, payroll budget, time and attendance.
• Training and development of direct reports; reinforce operational standards.
• Loss prevention and protection of company assets.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Job description

Rack Room Shoes in Kokomo, IN is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales, and ensure compliance with company policies. You will lead, train, and guide staff, step in for the Store Manager as needed, and strive to exceed service and sales goals.

The role emphasizes customer experience, visual merchandising, inventory control, payroll and loss prevention, with a focus on teamwork and operational excellence across all store functions.