Retail Assistant Manager – Lead Store & Customer Experience

KnitWell Group; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT at Winston-Salem, part of KnitWell Group, is hiring an Assistant Manager to lead a customer-focused team and strengthen store culture. You will nurture relationships with customers and associates while driving brand standards on the sales floor.

The role requires 2+ years of retail management experience, hospitality-minded interactions, and tech-savvy use of the POS system. Availability includes evenings, weekends, and holidays, with opportunities for monthly bonuses.

Qualifications

• 2+ years retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.
• Support the Store Manager in recruiting, hiring, and developing talent.

Skills

Customer service leadership

Team leadership

Hospitality mindset

Initiative

Retail management

Tools

POS system

Job description

LOFT at Winston-Salem, part of KnitWell Group, is hiring an Assistant Manager to lead a customer-focused team and strengthen store culture. You will nurture relationships with customers and associates while driving brand standards on the sales floor.

The role requires 2+ years of retail management experience, hospitality-minded interactions, and tech-savvy use of the POS system. Availability includes evenings, weekends, and holidays, with opportunities for monthly bonuses.