Retail Assistant Manager: Lead Sales & Service

J.Crew Factory; Cary (NC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Up to 60% discount on branded product

401(k) plan with company matching

Medical and Prescription coverage

Paid Time Off (PTO) and paid holidays

Job summary

J.Crew Factory is seeking an Assistant Manager to join its leadership team in a fast-paced retail environment in Cary, NC. You will support profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll coach the sales team and collaborate with leadership to ensure smooth operations and strategic execution. The role requires 1-2 years of retail management experience, flexibility for nights, weekends, and holidays, and a strong passion for fashion and

Qualifications

• Have 1-2 years of retail management experience with a similar scope.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management experience

Job description

J.Crew Factory is seeking an Assistant Manager to join its leadership team in a fast-paced retail environment in Cary, NC. You will support profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll coach the sales team and collaborate with leadership to ensure smooth operations and strategic execution. The role requires 1-2 years of retail management experience, flexibility for nights, weekends, and holidays, and a strong passion for fashion and