Retail Assistant Manager — Lead Team & Customer Experience

Socket.dev; Cary (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

60% discount on branded products

401(k) plan with company matching

Medical, dental, prescription, vision,

Paid time off

Life insurance

Job summary

J.Crew Group in Cary, NC is seeking an Assistant Manager to join our leadership team and drive profitability through customer connections and brand loyalty. You will provide coaching to the sales team and collaborate with the leadership group to adapt strategies for store success and operational support.

You will help recruit and train staff, lead by example on customer service, and engage the community through events. Flexible scheduling including nights, weekends, and holidays is required.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Job description

J.Crew Group in Cary, NC is seeking an Assistant Manager to join our leadership team and drive profitability through customer connections and brand loyalty. You will provide coaching to the sales team and collaborate with the leadership group to adapt strategies for store success and operational support.

You will help recruit and train staff, lead by example on customer service, and engage the community through events. Flexible scheduling including nights, weekends, and holidays is required.