Retail Assistant Manager — Lead & Inspire Store Team

EXPRESS; Gilroy (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC's Express Gilroy Premium store is seeking an Assistant Manager to support the Store Manager in driving sales, coaching staff, and delivering a superior in-store experience.

You will recruit, train, and develop Sales Associates, manage daily operations, ensure policy compliance, and engage customers with promotions and loyalty programs while maintaining a welcoming, team-focused environment.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 1-3 of relevant job experience
• Proficient in technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing, inspiring, and retaining top talent
• Maintain a positive store morale and team culture
• Coach, teach and train Sales Associates
• Support Store Manager in hiring for Sales Associates
• Help execute action plans to optimize results
• Oversee daily store operations
• Ensure store safety and policy adherence
• Lead by example to deliver great in-store experiences
• Engage customers with product information, promotions and loyalty programs
• Resolve customer complaints and drive a positive customer experience

Skills

Customer service

Communication

Leadership

Sales driven

Availability nights/weekends

Education

High School or Equivalent

Tools

Proficient in iPad and registers

Job description

PHOENIX Retail, LLC's Express Gilroy Premium store is seeking an Assistant Manager to support the Store Manager in driving sales, coaching staff, and delivering a superior in-store experience.

You will recruit, train, and develop Sales Associates, manage daily operations, ensure policy compliance, and engage customers with promotions and loyalty programs while maintaining a welcoming, team-focused environment.