Retail Assistant Manager — Lead Teams & Customer Experience

Express & Bonobos; Richmond (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company 
A

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express, is seeking an Assistant Manager for Short Pump Town Center. The role drives sales, leads a team, and ensures a superior customer experience through effective coaching, scheduling, and merchandising execution.

The ideal candidate has 1–3 years in retail, strong communication, and flexibility to work nights/weekends. Benefits include health coverage, retirement plans, and an employee merchandise discount.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1-3 of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment with high store morale.
• Coach, train Sales Associates for effective performance.
• Partner with Store Manager to identify high performers.
• Assist in hiring process for Sales Associates with feedback.
• Support Store Manager in analyzing business and executing action plans.
• Oversee daily store operations and merchandising execution.
• Ensure store strategy executes to achieve goals.
• Lead initiatives to optimize customer engagement and loyalty.

Skills

Customer service

Sales results

Communication skills

Team leadership

Availability nights/weekends

Education

High School or equivalent

Tools

iPad

Cash registers

Job description

PHOENIX Retail, LLC, operating Express, is seeking an Assistant Manager for Short Pump Town Center. The role drives sales, leads a team, and ensures a superior customer experience through effective coaching, scheduling, and merchandising execution.

The ideal candidate has 1–3 years in retail, strong communication, and flexibility to work nights/weekends. Benefits include health coverage, retirement plans, and an employee merchandise discount.