Store Manager: Lead Talent & Customer Experience

EXPRESS; Aurora (CO); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company-m̂

Paid Time Off

Parental leave for new moms and dads

Express merchandise discount

Learn & Earn incentive program

YouDecide voluntary benefits

Job summary

PHOENIX Retail, LLC, doing business as Express, is seeking a Store Manager to lead store operations and deliver exceptional customer experiences in line with the Express brand: We Create Confidence and We Inspire Self-Expression.

You will attract, develop and coach a high-performing team, manage daily store activities, and drive sales while ensuring compliance with company policies and safety standards. This role requires leadership, teamwork and a customer-first mindset.

Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop and promote associates.
• Ability to travel periodically, as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Responsibilities

• Attract, develop and retain top talent.
• Lead, model, teach, and coach for consistent focus on customer engagement.
• Create a culture of proactive customer engagement.
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome and drive loyalty programs.
• Direct merchandise flow and omni-channel operations.
• Manage daily store operations and ensure goals are clear.

Skills

Leadership

Customer service

Talent development

Team building

Coaching

Job description

PHOENIX Retail, LLC, doing business as Express, is seeking a Store Manager to lead store operations and deliver exceptional customer experiences in line with the Express brand: We Create Confidence and We Inspire Self-Expression.

You will attract, develop and coach a high-performing team, manage daily store activities, and drive sales while ensuring compliance with company policies and safety standards. This role requires leadership, teamwork and a customer-first mindset.