Retail Assistant Manager - Lead & Inspire Service

LOFT; Lancaster (Lancaster County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Lancaster, PA is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor and model LOFT's service standards.

You will coach and develop associates, assist with recruiting, and use data to drive results. The role emphasizes inclusivity and a seamless omnichannel experience.

If you bring hospitality, retail leadership, and initiative, LOFT offers competitive benefits and career advancement opportunities.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Tech proficiency

Business acumen

Initiative

Tools

Point-of-sale system

Job description

LOFT in Lancaster, PA is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor and model LOFT's service standards.

You will coach and develop associates, assist with recruiting, and use data to drive results. The role emphasizes inclusivity and a seamless omnichannel experience.

If you bring hospitality, retail leadership, and initiative, LOFT offers competitive benefits and career advancement opportunities.