Retail Assistant Manager: Lead Growth & Commission Potential

Lunawireless; Indiana; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Commission

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Job summary

The Retail Assistant Manager at Luna Wireless works with the Store Manager to lead and develop the store team, delivering T-Mobile's customer-focused goals and driving Mobile Associate success.

You'll train and coach staff, maintain store standards, stay current on products and promotions, and help manage customer experience. This role offers competitive pay, benefits, and growth opportunities within a fast-paced environment.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse every store's Mobile Assistant with passion for T-Mobile's Manifesto by orienting and grounding them to Loving Our Customers.
• Ensure customer needs are met and that employees build confidence by making the experience comfortable and simple.
• Observe Mobile Associates' interactions with customers and use feedback in development and coaching conversations.
• Manage customer wait time and stay current on products, services, and promotions.
• Lead by example, stay updated on products and leadership practices to be an expert resource to the team.
• Maintain store environment, adhere to plan-o-gram standards, and execute Retail Methods & Procedures.
• Ensure teams are knowledgeable about store systems and communications, and help drive financial results.

Skills

Customer service

Sales

Leadership

Education

High School Diploma or GED

Job description

The Retail Assistant Manager at Luna Wireless works with the Store Manager to lead and develop the store team, delivering T-Mobile's customer-focused goals and driving Mobile Associate success.

You'll train and coach staff, maintain store standards, stay current on products and promotions, and help manage customer experience. This role offers competitive pay, benefits, and growth opportunities within a fast-paced environment.