Retail Assistant Manager: Lead, Grow, Earn Commissions

Luna Wireless, An Authorized T-Mobile Retailer (Northeast); Garfield (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commission

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Job summary

Luna Wireless is hiring a Retail Assistant Manager to partner with the Store Manager in leading and developing the store team to deliver T-Mobile’s customer-centric goals. You will drive sales, coach Mobile Associates, and ensure a premier customer experience that aligns with the manifesto.

The role requires leadership, strong communication, and the ability to mentor staff while maintaining store standards and delivering results in a fast-paced retail environment.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse every store's Mobile Assistant with a passion for the Manifesto by orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every customer need is met and that employees build confidence by making the experience comfortable and simple.
• Complete observations of Mobile Associates' interactions with customers for training and coaching.
• Effectively manage customer wait time and stay current on products, services, and promotions.
• Lead by example, stay updated on products, services, training, and leadership best practices to assist the team.
• Maintain store environment quality and adhere to national plan-o-gram standards; manage displays and promotions.

Skills

Customer service

Sales experience

Leadership

Communication

Schedule flexibility

Education

High School Diploma or GED

Job description

Luna Wireless is hiring a Retail Assistant Manager to partner with the Store Manager in leading and developing the store team to deliver T-Mobile’s customer-centric goals. You will drive sales, coach Mobile Associates, and ensure a premier customer experience that aligns with the manifesto.

The role requires leadership, strong communication, and the ability to mentor staff while maintaining store standards and delivering results in a fast-paced retail environment.