Retail Assistant Manager - Lead & Grow

Lunawireless; Albemarle (NC); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Commission

Training & development

Flexible schedule

Employee discounts

Job summary

Luna Wireless, a T-Mobile Premium Retailer, seeks a Retail Assistant Manager to lead and develop the store team in delivering exceptional customer experiences. You’ll partner with the Store Manager to drive sales, training, and daily store operations while modeling the company manifesto of Loving Our Customers.

Ideal candidates bring 1 year of customer service or sales experience, leadership ability, and outstanding communication skills; availability for varied schedules, including nights and

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
• Assist in maintaining the quality of the overall store environment and adhere to national plan‑o‑gram standards.
• Ensure team knowledge of store systems; deliver financial results based on KPIs and manage store expenses.

Skills

Customer service

Sales experience

Leadership

Communication

Education

High School Diploma or GED

Job description

Luna Wireless, a T-Mobile Premium Retailer, seeks a Retail Assistant Manager to lead and develop the store team in delivering exceptional customer experiences. You’ll partner with the Store Manager to drive sales, training, and daily store operations while modeling the company manifesto of Loving Our Customers.

Ideal candidates bring 1 year of customer service or sales experience, leadership ability, and outstanding communication skills; availability for varied schedules, including nights and