Retail Assistant Manager: Lead, Coach and Drive Growth

GP Mobile; Groton (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus

Dental insurance

Donation matching

Employee discounts

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Luna Wireless, a leading T-Mobile Premium Retailer, seeks a Retail Assistant Manager to partner with the Store Manager and develop the team to achieve sales and customer service goals.

You will train staff, manage operations, maintain store standards, and deliver excellent customer experiences while driving revenue and growth. This role offers growth opportunities and a dynamic, fast-paced environment.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Responsible for infusing every store’s Mobile Associate with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Luna Wireless, a leading T-Mobile Premium Retailer, seeks a Retail Assistant Manager to partner with the Store Manager and develop the team to achieve sales and customer service goals.

You will train staff, manage operations, maintain store standards, and deliver excellent customer experiences while driving revenue and growth. This role offers growth opportunities and a dynamic, fast-paced environment.