Retail Assistant Manager — Lead & Elevate CX

knitwellgroup; Germantown (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and careerAdv

Job summary

LOFT is seeking an Assistant Manager for Store 1694 at The Shops of Saddle Creek in Germantown, TN. You will support the customer experience, lead on the sales floor, and help shape a strong store culture for associates.

You will mentor and coach team members, promote inclusive service, use technology to enable omnichannel shopping, and assist the Store Manager with recruiting, hiring, and development.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Proficient with point-of-sale systems and technology.
• Strong business acumen and ability to drive results.
• Proactive decision-making and initiative.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficient

Business acumen

Decision making

Tools

Point-of-sale system

Job description

LOFT is seeking an Assistant Manager for Store 1694 at The Shops of Saddle Creek in Germantown, TN. You will support the customer experience, lead on the sales floor, and help shape a strong store culture for associates.

You will mentor and coach team members, promote inclusive service, use technology to enable omnichannel shopping, and assist the Store Manager with recruiting, hiring, and development.