Retail Assistant Manager — Lead Customer Experience

knitwellgroup; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape store culture. You will lead on the sales floor and nurture relationships with customers and associates.

Join a team that values hospitality, inclusivity, and operational excellence. The role involves coaching staff, driving results, and leveraging technology to ensure seamless omnichannel service at Store 1426 in San Antonio.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when engaging customers and staff.
• Proficient with point-of-sale technology.
• Strong business acumen with ability to drive results.
• Proactive decision maker.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire and coach associates to forge genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Leverage technology to provide seamless omnichannel shopping.
• Assist Store Manager with recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management

Hospitality mindset

POS system proficiency

Business acumen

Initiative

Tools

POS System

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape store culture. You will lead on the sales floor and nurture relationships with customers and associates.

Join a team that values hospitality, inclusivity, and operational excellence. The role involves coaching staff, driving results, and leveraging technology to ensure seamless omnichannel service at Store 1426 in San Antonio.