Retail Assistant Manager — Lead Customer Experience

knitwellgroup; Arlington Heights (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Sister brands discounts

Professional development and career- |

Community philanthropy partnerships

Job summary

LOFT is seeking an Assistant Manager to support customer experience and store culture at the Arlington Heights location. This role leads on the sales floor, coaches associates, and partners with the Store Manager to recruit and develop talent.

You will drive exceptional customer experiences, operate POS systems, and use data to inform action plans that improve sales and service. This role emphasizes inclusivity and seamless omnichannel engagement.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Customer experience

Store leadership

Hospitality mindset

Team coaching

Technology proficiency

POS system operation

Business acumen

Decision making

Tools

Point-of-Sale (POS)

Job description

LOFT is seeking an Assistant Manager to support customer experience and store culture at the Arlington Heights location. This role leads on the sales floor, coaches associates, and partners with the Store Manager to recruit and develop talent.

You will drive exceptional customer experiences, operate POS systems, and use data to inform action plans that improve sales and service. This role emphasizes inclusivity and seamless omnichannel engagement.