Retail Assistant Manager - Lead Customer Experience

LOFT; Arlington Heights (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and careerAdv

Job summary

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates in Arlington Heights, IL. You will lead on the sales floor, mentor staff, and ensure a welcoming, high-performing environment.

Responsibilities include driving exceptional customer experiences, coaching teams, and leveraging technology for a seamless omnichannel shopping journey. Regular/full-time hours at Store 0820-Arlington Town Square, with opportunities for growth.

Qualifications

• 1+ year retail management experience.
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor, modeling brand behaviours to engage customers.
• Inspire and coach associates to create genuine customer connections.
• Foster an inclusive store environment where all feel welcome and engaged.
• Leverage technology to deliver a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management experience

Hospitality mindset

Technology proficient

Business acumen

Initiative

Tools

Point-of-Sale System

Job description

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates in Arlington Heights, IL. You will lead on the sales floor, mentor staff, and ensure a welcoming, high-performing environment.

Responsibilities include driving exceptional customer experiences, coaching teams, and leveraging technology for a seamless omnichannel shopping journey. Regular/full-time hours at Store 0820-Arlington Town Square, with opportunities for growth.