Assistant Manager — Lead Customer Experience & Team Growth

LOFT; Norridge (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses eligibility

Merchandise discounts

Professional development and careerAdv

Community partnerships impact

Job summary

LOFT in Norridge, IL is seeking an Assistant Manager to support the customer experience and nurture a strong store culture for associates. You will lead the sales floor, coach teams, and ensure exclusive LOFT service standards across omnichannel shopping.

Ideal candidates will have 1+ year of retail management, a hospitality mindset, and strong business acumen. The role includes bonuses, insurance benefits, 401(k), and advancement opportunities, based on role and eligibility.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Tech savviness; able to operate a POS system.
• Strong business acumen and ability to implement action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a leader on the sales floor and model brand behaviours to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficient

Customer service

Tools

POS system

Job description

LOFT in Norridge, IL is seeking an Assistant Manager to support the customer experience and nurture a strong store culture for associates. You will lead the sales floor, coach teams, and ensure exclusive LOFT service standards across omnichannel shopping.

Ideal candidates will have 1+ year of retail management, a hospitality mindset, and strong business acumen. The role includes bonuses, insurance benefits, 401(k), and advancement opportunities, based on role and eligibility.