Assistant Manager - Customer Experience & Team Growth

LOFT; Chicago (IL); On-site; USD 28,998 - 36,230; Full time

Benefits offered by this job

Medical data not provided

Job summary

LOFT in Chicago is seeking an Assistant Manager to lead store operations and inspire a culture that puts customers first. You will guide sales-floor activities, model the brand's standards, and mentor associates to foster genuine connections with shoppers.

The role emphasizes collaboration, omnichannel service, and staff development, with a regular full-time schedule and competitive compensation.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a POS system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology for a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

1+ year retail management experience

Hospitality mindset

POS system proficiency

Business acumen

Initiative

Job description

LOFT in Chicago is seeking an Assistant Manager to lead store operations and inspire a culture that puts customers first. You will guide sales-floor activities, model the brand's standards, and mentor associates to foster genuine connections with shoppers.

The role emphasizes collaboration, omnichannel service, and staff development, with a regular full-time schedule and competitive compensation.