Assistant Store Manager: Elevate Customer Experience

knitwellgroup; Arlington Heights (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking an Assistant Manager in Arlington Heights, IL to lead store operations and support a positive customer experience. You will nurture relationships with customers and associates, act as a sales floor leader, and model LOFT brand behaviors to drive engagement.

The role emphasizes coaching staff, leveraging technology for omnichannel service, and helping manage recruiting and development. It offers benefits and a pathway to advancement within LOFT.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen with ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Decision making

Job description

LOFT is seeking an Assistant Manager in Arlington Heights, IL to lead store operations and support a positive customer experience. You will nurture relationships with customers and associates, act as a sales floor leader, and model LOFT brand behaviors to drive engagement.

The role emphasizes coaching staff, leveraging technology for omnichannel service, and helping manage recruiting and development. It offers benefits and a pathway to advancement within LOFT.