Retail Assistant Manager: Lead a Winning Store Team

GP Mobile LLC.; Ripley (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Bonus based on performance

Commission

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Job summary

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile's aspirations of earning a place in our customers' hearts and Mobile Associate success. The Retail Assistant Manager role requires coaching, performance management, and product knowledge to ensure excellent customer experiences, while aligning with store promotions and standards.

This position supports growth in a fast-paced environment at Luna Wireless.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

Responsibilities

• Responsible for infusing every store's Mobile Assistant with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate s' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Skills

Customer service

Sales experience

Job description

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile's aspirations of earning a place in our customers' hearts and Mobile Associate success. The Retail Assistant Manager role requires coaching, performance management, and product knowledge to ensure excellent customer experiences, while aligning with store promotions and standards.

This position supports growth in a fast-paced environment at Luna Wireless.