Retail Assistant Manager — Elevate Service & Style

J.Crew Factory; Philadelphia (Philadelphia County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

PTO with paid holidays

401(k) plan with company matching

Medical, dental, prescription, vision,

Life insurance

Entertainment, travel, fitness, and IT

Job summary

J.Crew Factory is seeking an Assistant Manager to join our store leadership team in Philadelphia. You will drive profitability through genuine customer connections, strengthen brand loyalty, and coach the sales team for peak performance.

Collaboration with the leadership team will help adapt strategies for business success and ensure smooth operational support. You’ll oversee a division of responsibility (visual merchandising, operations, HR, service and selling) and help recruit, train, and

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Demonstrate passion for brand, customers and teams.
• Stay updated on fashion trends and industry developments.
• Embrace teamwork, flexibility and courtesy in task execution.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results and profitability.
• Own designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist in recruiting, training and development as needed.
• Collaborate to create a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead product knowledge sessions to boost sales and authentic connections.
• Develop community engagement and loyalty through events.
• Step into various sales floor roles when needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Problem solving

Tools

POS systems

Job description

J.Crew Factory is seeking an Assistant Manager to join our store leadership team in Philadelphia. You will drive profitability through genuine customer connections, strengthen brand loyalty, and coach the sales team for peak performance.

Collaboration with the leadership team will help adapt strategies for business success and ensure smooth operational support. You’ll oversee a division of responsibility (visual merchandising, operations, HR, service and selling) and help recruit, train, and